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Could Hydro-Québec experience computer and telecommunication network failures? Could my billing data be lost?

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The computer and telecommunications system hardware is robust and reliable. Nevertheless, Hydro-Québec has incorporated a number of contingency measures or systems into the advanced metering infrastructure in order to quickly correct any fault that might occur.

The new meters have an automatic backup function enabling them to save electricity consumption data while any technical problems are being fixed. The data can then be submitted once the situation has been restored.

Furthermore, with the dynamic architecture we have chosen, the mesh communications network will be reconfigured automatically as necessary.

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