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Confidentiality

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How do you make sure that the billing data of different customers doesn’t get mixed up during transmission?

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Next-generation meters do not transmit any personal information about customers (name or address). The data transmitted is secure, because it is encrypted and anonymous. It is decrypted only once it is in Hydro-Québec’s systems, then associated with an individual customer by means of a unique key so that data from different customers cannot be mixed up.

Hydro-Québec has chosen to implement some of the most effective advanced security functions used in any similar projects to date.

Furthermore, Hydro-Québec will continue to maintain all necessary security and privacy measures by following recognized industry guidelines and complying with the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1).

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