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Confidentiality

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Could next-generation meters open the door to cyberattacks and potential leaks of confidential customer data? If so, what are you doing to prevent them?

The data transmitted is secure, because it is encrypted and anonymous. It is decrypted only once it is in Hydro-Québec’s systems, then associated with an individual customer by means of a unique key.

Hydro-Québec has chosen to implement some of the most effective advanced security functions used in any similar projects to date.

Keep in mind that that Hydro-Québec must meet many commitments and obligations regarding security and privacy.

Hydro-Québec will continue to maintain all necessary security and privacy measures by following recognized industry guidelines and complying with the Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information (CQLR, c. A-2.1).

In February 2013, after its inspection, the Commission d’accès à l’information [access to information commission] concluded that [Hydro-Québec] “has taken steps to prevent the data collected from being used to deduce private information.”

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