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Confidentiality

Could Hydro-Québec figure out customers’ routines, when they’re away, what appliances they use or any other habits based on the data collected by next-generation meters?

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No. Your meter will measure your overall electricity consumption and periodically report it by radiofrequency to HQ’s information systems for billing purposes.

Hydro-Québec has taken steps to protect its customers’ private data. Those measures were underscored by the Commission d’accès à l’information [access to information commission] in its report of February 2013.

After learning of the mechanisms put in place, the commission concluded that Hydro-Québec “has taken measures to prevent the data collected from being used to deduce private information.”

CAI report (in French)

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